Use Case Series: You Don’t Have to Go it Alone – Why Implementation Support is Key

Investing in a managed file transfer (MFT) solution is an effective way to make your enterprise more agile.

With the right solution, you can support multiple business and market requirements with different transfer protocols, workflows and authentication standards.

But for any business investing in MFT, achieving a short time to value can be complex. To get the best results from your chosen solution in a short period of time, you need the support of a team that truly understands file transfer.

Who better than the people that made your MFT platform?

Consider the insurance broker we introduced in a previous blog post. Transferring thousands of files every day – both internally and to external partners – the broker chose FileXpress to make file transfer more efficient. However, by its very nature, this new implementation would affect almost every area of the organization.

With this in mind, implementing FileXpress would need to be a carefully considered process. Detailed planning would identify potential issues and complications before they happened, giving the project manager complete confidence that the implementation would be a success.

To help, Attachmate was on-hand throughout the entire process. Any questions concerning the implementation were usually resolved in less than 24 hours.

Of course, the Attachmate support team understood the FileXpress solution in detail. But perhaps more importantly, the team also took the time to understand the insurance broker’s existing systems and file transfer requirements.

The organization was also able to access on-site support as necessary, helping the process of testing and troubleshooting the solution.

Today, Attachmate continues to support the company whenever they have questions or issues surrounding FileXpress. The team is also pleased to be assisting the insurance broker as they move to their second, even bigger FileXpress implementation.

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