Use Case Series: Resolving Your File Transfer Disputes

Accountability is essential in business. When problems occur, turning the situation around depends on uncovering what went wrong quickly and efficiently.

But when it comes to file transfer, traditional systems and protocols such as FTP fail to deliver the detailed audit trail you need to track data movement.

If a business partner or customer claims that critical data was not delivered, what can you do to resolve the dispute fast? Remember John? We introduced John in a previous blog post, where he failed to deliver a critical report.

Having centralized auditing and monitoring that gives you the visibility you need to eliminate any uncertainty is key.

Consider the insurance provider that provides policies and related products on the phone and online. This company needs to share automatically generated data both internally and with its external business partners.

In some instances, there were reports of data not being received. As a breakdown in the chain of communication, these reports were investigated extensively. However, the company found that they were limited by a lack of information.

Using FTP, the insurance broker’s IT department could see that a file had been moved, but were unable to prove the time of the transfer and authenticity of the file. This made it impossible to resolve disputes without informed facts about data transfer.

After implementing Attachmate FileXpress, unresolved disputes became a thing of the past. Today, the company can instantly see whether files have been generated and access detailed information on the time of transfer.

Not only that, powerful integrity checks and email alerting ensure that the IT department is aware of potential issues before they escalate.

Disputes are an inevitable occurrence for any company that moves large amounts of data. However, with Attachmate FileXpress as its chosen managed file transfer solution, the customer can settle these disputes faster than ever before.

For more information, please visit http://www.attachmate.com/Products/mft/filexpress/filexpress.htm

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