One of the most hilarious presenters in the technology community is George Spalding of Pink Elephant. As Executive VP, he also has a serious side and is one of the primary authors of ITIL version 3. Day two of the conference started with George looking back at the state of release management since Y2K and then he abruptly brought us up to date with the challenges that we face in a mobile-to-mainframe world. Watch the video below.
Peter Sianchuk, Serena’s head of customer experience, talked about the award-winning support organization and innovations they are introducing to make the service they deliver better.
Traditionally, day 2 is also the day for recognizing customer success and exceptional use of Serena’s products. This year’s winners are:
- Tracy Wiseman, Accident Fund Holdings, Inc. for Leadership in Enterprise Application Delivery
- Stefan Schurman, ABS Associates for Innovation in Process Design
- Ricardo Oliveira, Caixa Geral de Depósitos for Excellence in Release Management
Congratulations to the winners once again. See my blog post about this announcement, which includes photos of the winners.
The day completed with a traditional Miami Beach party, complete with salsa dancing and cigar rolling.