Service Support Manager achieves PinkVerify certification!
Micro Focus Service Support Manager 5.3 has just been certified by PinkVERIFY and ITIL 2011 on 4 processes: Incident Problem... View Article
Tag Archive: SBM
Serena xChange16: Call for Speakers
The heart of every Serena xChange User Conference is the track session content and its soul the informative presentations. Very often,... View Article
Announcing winners of the SBM App-a-thon contest
We recently closed the SBM App-A-Thon contest and would like to thank each and every one of the contest participants, and... View Article
There’s a better way to deploy (part 1)
5 deployment traps we can’t seem to avoid In this 7-part series we’ll look at some common misconceptions about... View Article
Announcing xChange15 in Washington DC!
We are excited to announce that Serena’s xChange15 will be from Sunday March 22nd until Wednesday March 25th 2015.... View Article
Serena Customer KRMC Optimizes Patient Care Through Automation of IT Processes
I love it when I hear how Serena Business Manager (SBM) can help automate tedious paper-based processes, increase visibility... View Article
SBM 10.1.3 Driving Tremendous Innovation in Serena Solutions
With the release of Serena Business Manager (SBM) 10.1.3, we are introducing some exciting new capabilities in the SBM... View Article
SBM Makes My Job Easier
Running global Support and IT organizations brings many challenges on a daily basis; not only technical ones but also... View Article
Deployment: it takes a community
** Please note: The SDA Community Edition is no longer available. ** Download the community edition for FREE today... View Article