Time to chuck your ERP-like Service Management System?
More and more IT Ops execs are expressing their dissatisfaction with their on-premise “ERP-like” service management software. The gripe... View Article
Tag Archive: IT Service Management
Giving to Charity Feels So Good!
Our successful #PlusIs contest wrapped up last week and now it’s time for the winners to claim their prizes... View Article
And the Winner of the PlusIs Twitter Contest is…
After an entertaining couple of months, we are pleased to announce the winners of Serena Software’s latest Twitter contest.... View Article
5 Predictions for IT in 2012
Change is coming to both application development and IT operations. Organizations that recognize and embrace it early will stand... View Article
12 Strategies for Delivering End-to-End Agility
How do you best implement Agile lifecycle practices to ensure end-to-end agility for IT application and service delivery? Creative... View Article
Serena Software Twitter Contest Update — Six Weeks Left, Give Us Your Best #PlusIs and Win a Tablet and Donation to the Charity of Your Choice
We’re officially one-third of the way into our #PlusIs contest and are very impressed with our participants’ creative submissions!... View Article
Submit Your Favorite PlusIs to Serena’s Latest Twitter Contest for a Chance to Win an iPad 2 and $250 Towards the Charity of Your Choice!
We at Serena Software love PlusIs statements. Our latest Twitter contest idea was spawned by our own mantra of... View Article
4 Steps to an Agile Enterprise
Many IT executives that I’ve spoken to have found great success with their agile development teams. Greater efficiency. Happier... View Article
SaaS for ITSM, On-Premises or Something In-Between? (Part 2)
Software as a Service (SaaS) has become a mainstream deployment option for an increasing number of applications. The advantages... View Article
SaaS for ITSM, On-Premises or Something In-Between?
Last week I visited a Serena Dimensions CM customer who is planning to replace or upgrade their ITSM software.... View Article