Serena’s ALM Solutions Delight Federal Users
It was with great pleasure I attended a vibrant Federal User Group last week. With so many advances and... View Article
Tag Archive: IT Service Management
Two Serena Solutions Named Network Products Guide Award Finalists
I am thrilled to report that two Serena solutions have been named finalists for the prestigious 2012 Network Products... View Article
This week on “Doug Serena, CIO”: Episode Four
Episode four of the popular docudrama Doug Serena, CIO airs on Monday, April 2nd, continuing the case study of... View Article
Metrics Matter for ITSM Performance
I recently had the pleasure of attending a series of Malcolm Fry-led seminars on the Power of Metrics, conducted... View Article
This week on “Doug Serena, CIO”: Episode Three
Episode three of the popular docudrama Doug Serena, CIO airs on Monday, March 26th, continuing the case study of... View Article
This week on “Doug Serena CIO”: Episode Two
On Monday, March 19th, episode two of the docudrama Doug Serena, CIO airs, continuing the story of CIO extraordinaire... View Article
Orchestrated IT Launches
We are formally launching our vision of Orchestrated IT to the world. This marks a milestone for Serena, as... View Article
Introducing “Doug Serena, CIO”
What does a CIO experience in the boardroom? How does an IT senior leadership team rally to address a... View Article
Serena wins ITIL Innovation of the Year Award
Yesterday was a big day for Serena. We won the Pink Elephant Innovation Award for our Serena Service Manager... View Article
6 Steps to Competitive Dominance where the IT Rubber Meets the Road
My latest whitepaper has just been published. The topic is orchestrated IT operations. It speaks to how IT ops... View Article