Service Delivery from the Outside In (Part 1 of 2)
One of the strategic goals of IT leaders today is shifting from the traditional focus on technology to an... View Article
Tag Archive: IT Service Management
Serena Service Manager Breaks New Ground
Serena is very proud to announce the next release of Serena Service Manager (SSM). SSM is a comprehensive IT... View Article
Serena xChange 2011: Best Practices for SBM and IT Process Automation
It’ll be here before you know it – xChange 2011, Serena’s global user conference from September 19-21 in Las... View Article