Tag Archive: Customer Success

Cyber Monday

Big retailers have been planning ahead for up to 18 months for their share of approximately 2.6 billion dollars of revenue. Cyber Monday started in 2005 by Shop.org has become one of the biggest online traffic days of the year, Simon Puleo takes a look at the list of how some of our biggest customers have prepared.

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11.23.2016

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Give thanks… for Cyber Sunday

Black Friday and Cyber Monday now have a new playmate; Cyber Sunday opens its virtual doors for the first time this year. Derek Britton fires up the laptop, gets his credit cards out and asks how well it will perform on the day.

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11.25.2015

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A Call Centre Christmas Carol

Helen Withington from Micro Focus emulates (pun intended) a classic seasonal tale. All characters appearing in this work are fictitious. Any resemblance to real persons, living or Terminal, is purely coincidental. Call Center Managers and Operatives read on.

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11.26.2014

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