Micro Focus Service Support Manager 5.3 has just been certified by PinkVERIFY and ITIL 2011 on 4 processes:
- Request Fulfillment
Service Support Manager (SSM) is a low footprint ITSM solution built on Solutions Business Manager (SBM). Request Fulfillment is provided through Service Request Center (SRC). Because SSM and SRC are powered by the SBM platform, you can add or modify workflows, forms, orchestrations, reports, notifications, dashboards, service catalog or any other facet of the solution. In addition, you can use these ITIL certified processes as a blueprint for other Enterprise Service Management (ESM) process apps your organization needs across Development, IT, Operations, HR, Legal, Finance, Marketing, Sales or any additional business vector.
David J. Easter
Director of Product Management, Solutions Business Manager & SBM powered solutions