To reach Prince Philip House, the venue for the inaugural Micro Focus customer conference, I had the choice of six different Tube lines. No wonder frequent users talk about the ‘complexity, cost and confusion’ of the London Underground.
Those problems end for most commuters when they get to work. For many of our customers, that is when they begin. As I explained in my keynote speech, innovation is both the culprit and the solution.
Recent disruptive technologies, including web, Cloud and mobile, are increasing opportunity and complexity in equal measure. Streamlining a process or delivering a new IT service, expanding core platforms, embracing new application technology, overhauling user interfaces, implementing new security controls … they all improve the customer experience while confusing the picture for the organisations.
Harry Beck knew how to express complicated systems in an attractive, linear way. So we drew inspiration from his finest work to map the scale of the complexity, cost and confusion facing our customers.
But these are only the known knowns. Like the London Underground, new lines are inevitable. So our first post-merger, cross-portfolio conference was a good opportunity to assess the challenges and set out our strategy to scale them. It was, after all, a summit.
Much of today’s business innovation is driven by consumer demand for the rapidly-evolving supply of information. These days we are all IT consumers with heightened expectations around access to refined information wherever we are, from our preferred device.
Meeting that demand adds to the complexity of already convoluted processes and the creation of confusing, disparate, heterogeneous systems. The cost is a given. These elements makes delivering effective innovation increasingly difficult just as demand is increasing.
But it can be done. Micro Focus enables its customers to innovate faster with lower risk by enabling them to embrace new technology while building on what already works, in essence bridging the old and the new.
So what does that mean for our customers? Put simply, we have assembled a portfolio focused on three primary capabilities; to build, operate and secure business-critical systems of applications and infrastructure.
Our promise to customers is that they can innovate faster with lower risk. That means building the applications that meet the needs of the business today and tomorrow, operating data centers and business services with the best balance of cost, speed and risk and securing their data against the latest threats.
In his pre-conference blog, Andy King’s promise to delegates is that a visit to #MFSummit2016 would put them in a better position to navigate the challenges of business and IT change. The message seems to have resonated.
“As an application modernization consultant, I fully agree with the Micro Focus “bridging the old and the new” vision. Their Build technology is especially impressive and helps us deliver greater value, more quickly, to our customers”, Mike Madden, Director, Legacy IT.