SaaS for ITSM, On-Premises or Something In-Between? (Part 2)
Software as a Service (SaaS) has become a mainstream deployment option for an increasing number of applications. The advantages... View Article
Articles written by Colin Teubner
SaaS for ITSM, On-Premises or Something In-Between?
Last week I visited a Serena Dimensions CM customer who is planning to replace or upgrade their ITSM software.... View Article
Service Delivery from the Outside In (Part 2 of 2)
The future of Service Desks is customer request centers. They will be designed with an outside-in approach that flips... View Article
Service Delivery from the Outside In (Part 1 of 2)
One of the strategic goals of IT leaders today is shifting from the traditional focus on technology to an... View Article