Free Your Deployments: Get Community Edition Free Forever
** Please note: The SDA Community Edition is no longer available.** I’m excited to announce that we’ve made Serena... View Article
Articles written by Ben Cody
Try Serena Deployment Automation Software for Free
** Please note: The SDA Community Edition is no longer available. ** Many organizations are experimenting with different DevOps... View Article
Conquer the 7 Deadly Sins of Managing IT Demand
In my last blog post, I wrote that the “7 Deadly Sins of IT Demand” are driving down business... View Article
7 Deadly Sins of Managing IT Demand
The “7 Deadly Sins of Managing IT Demand” are undermining business satisfaction with IT. They’re the reason why IT... View Article
The Evolution of the Service Catalog
I just returned from an extended trip to Australia and Asia. I had the privilege of meeting with a... View Article
Leadership is Key to Success with DevOps
Greetings from Serena xChange! We had a wonderful first day yesterday. DevOps was one of the hottest topics. In... View Article
The Value of Process Automation in IT Service Management
According to a survey of global CIOs IDC published in Information Week, the primary focus for companies’ innovation plans... View Article
Keys to Adaptable Process Automation for IT Services
IT organizations are under pressure to increase automation to reduce costs and increase fulfillment and compliance. There are two... View Article
IT Service Desks – What’s Next?
I get some interesting insights about the future of technology by talking to the teenagers next door. (Example: last... View Article
Creating a Contemporary Face of IT
I’ve been talking to a lot of IT people about their ideal interface to users. At our last xChange... View Article