Conquer the 7 Deadly Sins of Managing IT Demand
In my last blog post, I wrote that the “7 Deadly Sins of IT Demand” are driving down business... View Article
Articles written by Ben Cody
7 Deadly Sins of Managing IT Demand
The “7 Deadly Sins of Managing IT Demand” are undermining business satisfaction with IT. They’re the reason why IT... View Article
The Evolution of the Service Catalog
I just returned from an extended trip to Australia and Asia. I had the privilege of meeting with a... View Article
Leadership is Key to Success with DevOps
Greetings from Serena xChange! We had a wonderful first day yesterday. DevOps was one of the hottest topics. In... View Article
Keys to Adaptable Process Automation for IT Services
IT organizations are under pressure to increase automation to reduce costs and increase fulfillment and compliance. There are two... View Article