Conquer the 7 Deadly Sins of Managing IT Demand
In my last blog post, I wrote that the “7 Deadly Sins of IT Demand” are driving down business... View Article
Articles written by Ben Cody
7 Deadly Sins of Managing IT Demand
The “7 Deadly Sins of Managing IT Demand” are undermining business satisfaction with IT. They’re the reason why IT... View Article
The Evolution of the Service Catalog
I just returned from an extended trip to Australia and Asia. I had the privilege of meeting with a... View Article
Leadership is Key to Success with DevOps
Greetings from Serena xChange! We had a wonderful first day yesterday. DevOps was one of the hottest topics. In... View Article
Keys to Adaptable Process Automation for IT Services
IT organizations are under pressure to increase automation to reduce costs and increase fulfillment and compliance. There are two... View Article
IT Service Desks – What’s Next?
I get some interesting insights about the future of technology by talking to the teenagers next door. (Example: last... View Article
Creating a Contemporary Face of IT
I’ve been talking to a lot of IT people about their ideal interface to users. At our last xChange... View Article
Video Testimonial: Why SunGard Chose Serena for ITSM
Take a look at this quick 6-minute video of SunGard’s Quinn Lanus talking about why they selected Serena Service... View Article
Metrics Matter for ITSM Performance
I recently had the pleasure of attending a series of Malcolm Fry-led seminars on the Power of Metrics, conducted... View Article
Serena’s New Orchestrated ITSM Solution
Exciting times at Serena right now! We just announced the newest version of Serena Service Manager, the only ITSM... View Article